Privacy Policy

1. Who We Are & How to Contact Us

Gate Openers Jamaica is a division of Innovera, a Jamaican-owned company registered and operating in Jamaica. For the purposes of the Data Protection Act, 2020, Innovera is the data controller responsible for the personal data you provide through this website and our services.

Data Controller: Innovera (Gate Openers Jamaica)

Email: info@goinnovera.com

Phone: (876) 618-9501

Address: 17 Balmoral Avenue, Kingston 10, Jamaica

Data Protection Contact: For any privacy-related request, including requests to access, correct, or delete your personal data, contact us at info@goinnovera.com with the subject line “Data Protection Request”.

2. Personal Data We Collect

We only collect personal data that is necessary for the purposes set out in this policy. The categories of personal data we may collect include:

• Identity data: Your name and title.
• Contact data: Your phone number, email address, and physical location or property address.
• Service data: Details about your gate system, service needs, property type, and any information you provide when submitting a service request or quote enquiry.
• Technical data: IP address, browser type, and device information collected automatically when you visit our website.
• Usage data: Information about how you use our website, collected through cookies and analytics tools.
• Communications data: Records of correspondence you have with us by email, phone, or our contact forms.

3. How We Collect Your Data

We collect personal data in the following ways:

• Directly from you: When you submit a service request, request a quote, contact us, or otherwise interact with us.
• Automatically: When you visit our website, through cookies and similar technologies (see Section 9 below).
• From third parties: In limited circumstances, we may receive information from service providers (e.g., scheduling or payment processors) that we use to deliver our services.

4. How & Why We Use Your Data

We process your personal data only where we have a lawful basis under the Data Protection Act, 2020. This includes processing that is necessary to:

• Perform a contract with you: To schedule service appointments, provide quotes and estimates, and deliver installation, repair, and maintenance services you have requested.
• Comply with a legal obligation: To maintain records required for warranties, tax, and regulatory compliance.
• Protect our legitimate interests: To communicate with you about your service request, send service reminders and follow-ups, manage our business operations, and improve our services.
• With your consent: Where you have given consent, for example to send marketing communications or to set non-essential cookies. You may withdraw consent at any time.

5. Sharing & Disclosure of Data

We do not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, only where necessary:

• Service providers: Scheduling software, payment processors, and hosting providers that help us operate our business, acting on our instructions and under appropriate confidentiality obligations.
• Manufacturers & suppliers: Where necessary to process warranty claims or order parts for your installation.
• Professional advisers: Lawyers, accountants, and auditors acting in their professional capacity.
• Legal & regulatory authorities: Where required by law, court order, or to protect our legal rights.

6. International Data Transfers

Some of our service providers (such as website hosting or analytics platforms) may be located outside of Jamaica. Where your personal data is transferred outside Jamaica, we take steps to ensure it is protected to a standard consistent with the Data Protection Act, 2020, including by using providers that offer adequate safeguards and only transferring data that is necessary for the service provided.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• For the duration of your service relationship with us.
• To maintain records for warranty and support purposes (typically up to the warranty period plus a reasonable time thereafter).
• To comply with legal, tax, and regulatory record-keeping requirements.

When your data is no longer needed, we will securely delete or anonymise it. You may request earlier deletion of your data at any time by contacting info@goinnovera.com, subject to any legal obligation to retain it.

8. Your Rights Under the Act

As a data subject under the Data Protection Act, 2020, you have the following rights:

• Right to be informed: To be told how and why your data is used (this policy).
• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To have inaccurate or incomplete data corrected.
• Right to erasure: To request deletion of your personal data (subject to legal exceptions).
• Right to restrict processing: To ask us to limit how we use your data in certain circumstances.
• Right to data portability: To receive your data in a structured, machine-readable format and to have it transferred to another controller where technically feasible.
• Right to object: To object to processing based on legitimate interests or for direct marketing.
• Right relating to automated decision-making: Not to be subject to decisions based solely on automated processing that significantly affect you. We do not use automated decision-making for such purposes.
• Right to withdraw consent: Where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at info@goinnovera.com. We will respond to your request within the timeframe required by the Data Protection Act, 2020 (generally within 30 days).

9. Cookies & Analytics

Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use it. We use:

• Essential cookies: Necessary for the website to function correctly.
• Analytics cookies: To collect aggregated, anonymised information about website usage so we can improve our services.

You can control or disable cookies through your browser settings. Disabling non-essential cookies may affect some features of the website.

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include access controls, encryption of data in transit, secure hosting, and staff training. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

11. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will take steps to contain and assess the breach and, where required by the Data Protection Act, 2020, notify the Information Commissioner and/or affected individuals without undue delay.

12. Children’s Privacy

Our services are intended for businesses and adults seeking gate opener installation, repair, and maintenance. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us so we can delete it.

13. Your Right to Complain

If you have a concern about how we handle your personal data and we have not been able to resolve it, you have the right to lodge a complaint with the Jamaican Information Commissioner, the supervisory authority for data protection in Jamaica:

Office of the Information Commissioner

Website: www.jamaica.gov.jm

We would, however, appreciate the opportunity to address your concerns directly before you approach the Information Commissioner.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will update the “Last updated” date below when we do. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: info@goinnovera.com
Phone: (876) 618-9501
Address: 17 Balmoral Avenue, Kingston 10, Jamaica

Last updated: 10 September 2026