Terms of Service

1. About Us

Gate Openers Jamaica is a division of Innovera, a Jamaican-owned and operated company registered in Jamaica. We provide automatic gate installation, repair, and maintenance services across Jamaica, including Kingston, St. Andrew, Portmore (St. Catherine), Montego Bay, Ocho Rios, Mandeville, and the wider Corporate Area. All services are subject to site assessment, parts availability, and scheduling.

2. Service Scope

We install, repair, and maintain automatic gate systems, including sliding gates, swing gates, and barrier arms, together with associated access control and safety equipment. The specific scope of any engagement will be set out in your service agreement or written quote. We reserve the right to decline or modify a service where site conditions, safety, or parts availability make it impractical.

3. Estimates & Quotes

Estimates provided are based on the information you give us and are subject to change after a physical site assessment. A final, written quote will be provided before any work begins. You are under no obligation to proceed with service after receiving a quote. Verbal or indicative estimates are not binding.

4. Payment Terms

Payment terms will be specified in your service agreement or quote. In general:

• New installations: A deposit is required to secure parts and scheduling, with the balance due upon completion.
• Repair services: Payment is due upon completion unless otherwise agreed in writing.
• Maintenance plans: Recurring fees are billed according to the plan you select.

Prices are quoted in Jamaican Dollars (JMD) or United States Dollars (USD) as specified in your quote and may be subject to applicable taxes.

5. Warranties

Roger Technology products carry manufacturer warranties as specified by the manufacturer. Our installation and repair workmanship is warranted for 90 days from completion, unless a longer period is stated in your service agreement. Warranties do not cover:

• Damage from misuse, abuse, or improper operation.
• Lightning or power-surge damage where surge protection was not installed by us.
• Normal wear and tear.
• Damage caused by third parties or unauthorised modifications.
• Issues arising from pre-existing gate or structural defects not installed by us.

6. Cancellations & Rescheduling

Service appointments may be cancelled or rescheduled with at least 24 hours’ notice. Deposits for new installations may be refundable if work has not yet begun, less any costs already incurred (for example, parts ordered specifically for your project). Same-day cancellations or no-shows may be subject to a call-out fee.

7. Limitation of Liability

We carry appropriate insurance and take all reasonable precautions to ensure safe, quality workmanship. To the fullest extent permitted by Jamaican law, our liability for any claim arising out of or related to our services is limited to the amount you paid us for the specific service giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages, or for any loss of profits, business, or anticipated savings.

8. Your Responsibilities

To allow us to deliver services safely and effectively, you agree to:

• Provide accurate information about your property and gate system.
• Ensure safe and lawful access to the site, including any required permissions.
• Disclose any known hazards, defects, or pre-existing conditions.
• Ensure the electrical supply and grounding meet applicable standards.
• Not attempt to repair or modify our installed equipment without our authorisation.

9. Force Majeure

We are not liable for delays or failures to perform caused by events beyond our reasonable control, including hurricanes, storms, flooding, earthquakes, power outages, civil unrest, government action, or shortages of materials or labour.

10. Website Use

This website is provided for informational purposes and to facilitate service requests. You agree not to misuse the site, submit false or misleading information, attempt to interfere with its operation or security, or use it for any unlawful purpose. We may modify or discontinue any part of the website at any time without notice.

11. Intellectual Property

All content on this website — including text, graphics, logos, and images — is owned by or licensed to Innovera and is protected by Jamaican and international intellectual property laws. You may not reproduce, distribute, or otherwise use our content without our prior written permission.

12. Governing Law & Disputes

These Terms and any dispute arising out of or relating to them or our services are governed by the laws of Jamaica. Any dispute will be subject to the exclusive jurisdiction of the courts of Jamaica, unless we agree otherwise in writing. We commit to first attempting to resolve any dispute amicably and in good faith.

13. Changes to These Terms

We reserve the right to update these Terms at any time. The “Last updated” date below indicates when the Terms were last revised. Continued use of our website or services after changes are posted constitutes acceptance of the current Terms.

14. Contact

Questions about these Terms? Contact us:

Email: info@goinnovera.com
Phone: (876) 618-9501
Address: 17 Balmoral Avenue, Kingston 10, Jamaica

Last updated: 10 September 2026